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Introduction
Welcome to nvecexpert.com – an online store operated by NVECTECH PL Sp. z o.o., headquartered at Aleje Lerozolimskie 146, 02-001 Warsaw, Poland. For support or inquiries, you can contact us by phone at +48 512 605 809 or by email at pl@nvectech.com.
This document outlines the terms of using our website and services (in line with the Polish Act of July 18, 2002, on electronic services). It describes the scope of services provided via the Online Store, how contracts are formed and fulfilled, your rights as a customer, and how to submit returns or complaints.
1. Key Definitions
Online Store – the e-commerce platform available at https://nvecexpert.com.
Seller – NVECTECH PL Sp. z o.o., the legal operator of the Online Store.
Customer – any natural person, legal entity, or organization capable of entering into a contract with the Seller.
Consumer – a natural person purchasing for purposes not related to business or professional activity.
Service – all online and sales-related features provided by the Seller through the Online Store.
Sales Contract – a distance agreement concluded between the Customer and Seller for the purchase of goods.
Goods – physical products offered for sale in the Online Store.
Customer Account – a personalized space in our system that stores order history, contact details, and preferences.
Order Form – an online form that enables the Customer to place an order for selected goods.
Registration Form – a form used to create a Customer Account.
Newsletter – a free subscription service that allows Customers to receive updates about products and promotions via email.
Business Day – a weekday (Monday to Friday) excluding public holidays in Poland.
2. General Terms
By accessing and using this Online Store, you agree to follow the rules described in this document and to act in compliance with applicable laws and good practice standards.
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679). Full details on how we process your data can be found in our Privacy Policy.
The goods offered in the Online Store are brand new, legally introduced to the Polish market, and free from defects. Product descriptions and prices are informative and do not constitute a binding offer under Article 71 of the Polish Civil Code.
Prices are listed in Polish zloty (PLN) and include all applicable taxes and duties. We reserve the right to adjust pricing, update product listings, and change promotional offers at any time.
3. Scope of Services
Through our Online Store, we provide the following free electronic services:
- Option to place orders via an online order form
- Ability to register and manage a personal Customer Account
- Newsletter subscription with promotional content and product updates
Each of these services is provided free of charge and does not require the conclusion of a separate agreement, unless otherwise stated.
Using the order form service creates a temporary service agreement which ends once the form is submitted or closed. Registering a Customer Account or subscribing to the newsletter creates an indefinite-term agreement, which can be terminated at any time.
Creating a Customer Account is optional. You may place orders as a guest without registering.
4. Technical Requirements
To use our website and services smoothly, you will need:
- Any internet-enabled device (computer, smartphone, etc.)
- An up-to-date web browser with Cookies enabled
- Access to an active email address
Please note: Internet access and data usage charges are your responsibility, based on your service provider’s rates.
5. Placing Orders
Orders for goods can be submitted in one of the following ways:
- Online – through the order form available 24/7 on our website
- By phone – call us at +48 512 605 809 (Mon–Fri, 9:00–17:00)
- By email – send your request to pl@nvectech.com
When placing an order, you’ll need to provide accurate contact information and delivery details. In some cases, we may contact you for confirmation before processing the order.
Once your order is received, we will send you an email confirmation summarizing your purchase. The sales contract is considered binding from the moment you receive this confirmation.
6. Payment Methods
We accept the following payment options:
- Bank transfer to our company account:
PKO Bank Polski SA
IBAN: PL02 1020 1127 0000 1102 0427 5194
SWIFT: BPKOPLPW - Cash on delivery (where available)
- Card or cash payment at our Warsaw office (personal pickup)
- Online payments processed through certified payment providers
- Installment payments via third-party financial institutions
All payments must be made within 7 business days of placing the order. If no payment is received, we reserve the right to cancel the order.
Order processing begins once payment is confirmed. You will receive proof of purchase (receipt or VAT invoice) with your delivery or via email.
7. Delivery and Fulfillment
Orders are processed in the order they are received. Fulfillment includes preparing, packaging, and handing over the goods to a delivery service. Standard processing time is up to 7 business days.
Shipping time depends on the delivery method chosen during checkout and is in addition to the fulfillment time.
Deliveries are dispatched on business days only. Shipping costs are shown during checkout and detailed under the “Delivery Costs” section on our website.
You may also choose free personal pickup at our Warsaw office (Aleje Lerozolimskie 146) during business hours (Mon–Fri, 9:00–17:00). Please contact us beforehand to confirm availability.
When receiving a package, please inspect it carefully. If there is visible damage or anything missing, ask the courier to complete a damage report and notify us immediately.
8. Product Warranty
We are responsible for product defects in accordance with the Polish Civil Code. The warranty period is 2 years from the date of delivery (1 year for used goods purchased by consumers).
If a product is defective, you may choose to request a price reduction, repair, replacement, or return. These rights apply unless the defect was known to you at the time of purchase.
Please send warranty claims to pl@nvecexpert.com or by post. You can use the complaint form (Annex 2) provided on our site.
Claims are processed within 14 calendar days. If we do not respond within that time, the claim is considered accepted. Return shipping and defect repair are at our cost.
9. Right to Withdraw
Consumers have the right to withdraw from a distance purchase within 14 calendar days of receiving the product – without providing a reason.
To withdraw, please send us a completed withdrawal form (Annex 1) by email or post. We will confirm receipt as soon as possible.
We will refund all payments (including standard delivery costs) within 14 days of receiving your withdrawal notice, using the same payment method unless agreed otherwise.
We may wait to issue the refund until the returned goods are received or proof of return is provided – whichever comes first.
You must return the product within 14 calendar days from the date of withdrawal. Return shipping costs are your responsibility. Items should be sent to:
Aleje Lerozolimskie 146
02-001 Warsaw, Poland
Returned products must be unused and in their original condition. We reserve the right to deduct costs if the item was handled beyond what is necessary to inspect it.
The right of withdrawal does not apply to personalized or custom-made products, nor to items that were inseparably combined with other goods after delivery.
10. Electronic Services – Withdrawal and Complaints
You may cancel your electronic service agreement (such as account registration or newsletter subscription) within 14 calendar days from the date of activation.
To cancel, send a statement to pl@nvecexpert.com or by post. For ongoing services, you may terminate the agreement at any time with immediate effect.
If our services are not working as expected, you can submit a complaint by email. Be sure to include your name, email address, order details, and a description of the issue.
We will respond within 14 calendar days. If no response is received within this timeframe, the complaint is considered accepted.
11. Provisions for Business Customers
This section applies only to Customers who are not Consumers, as defined by Polish law.
The Seller reserves the right to cancel an order at any time before the goods are handed over to the Customer or courier. In such a case, no compensation will be owed to the Customer.
For business Customers, the Seller may limit available payment methods and require full or partial prepayment regardless of the chosen payment option.
Under Article 558 of the Civil Code, the Seller’s liability under warranty is excluded for business Customers.
All risks and responsibilities transfer to the Customer upon handover of the goods to the courier or directly to the Customer or their representative.
The Seller’s liability for damages is limited to the actual value of the placed order.
12. Limitation of Liability
We are not responsible for incorrect data entered by Customers (e.g. in the order or registration forms) or for any actions that make it impossible for us to provide services properly.
We are also not liable for damages resulting from misuse of the Online Store or actions inconsistent with the Terms and Conditions, legal regulations, or good practices.
We may temporarily disable parts of the Online Store for maintenance or upgrades. In such cases, your rights as a Customer remain unaffected.
Access to services may be limited or suspended if:
- False or misleading information is provided
- The rights of third parties (including other customers or staff) are violated
- The platform is used in a way that disrupts its functionality
- Terms and Conditions, laws, or social norms are violated
13. Intellectual Property
All website content – including images, text, code, and layout – is protected by copyright and owned by NVECTECH PL Sp. z o.o. Any use, copying, or distribution of these materials without written permission is prohibited and may lead to legal consequences.
14. Final Provisions
We reserve the right to update these Terms and Conditions. Any changes will be published at least 14 days in advance and will not affect orders placed under the previous version.
For any matters not covered here, Polish law shall apply.
Consumers may use alternative dispute resolution methods such as mediation or arbitration. Support is available through local consumer ombudsmen or the Office of Competition and Consumer Protection (www.uokik.gov.pl).
Online dispute resolution is also available through the EU platform at http://ec.europa.eu/consumers/odr/.
Any disputes will be resolved:
- In a competent court chosen by the Consumer, in accordance with the law
- In the court having jurisdiction over the Seller’s headquarters – if the Customer is not a Consumer
Attachments to these Terms and Conditions are an integral part of this document.
These Terms and Conditions come into effect on 02 April 2022.